Candidate » CV

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Understand general accounting and finance concepts. Focused on maintaining high levels of accuracy and efficiency. Reliable and driven, with strong time management and priortization abilities.

Client Service Senior Specialist
11.2014 – till present. AO CITIBANK

Securities and Funds Services Client Support Senior Specialist
12.2013 – 11.2014. ZAO CITIBANK

Customer Support Manager. Bank-at-Work Department.
11.2011 – 12.2013. ZAO CITIBANK

Payroll Coordinator/ Bank-at-Work Department.
11.2010- 10.2011 ZAO CITIBANK

System Control Officer/Customer Service Operations Quality and Control Department
04.2008–10.2010 ZAO CITIBANK

Customer Service Operations Specialist
08.2006–03.2008 ZAO CITIBANK

Office-manager
08.2005–07.2006 OOO STEIN

Senior lab technician of the Foreign Affairs Faculty
08.2000–10.2004 North-Ossetian State University

• 2011 – English Study Centre / Business English Course/Upper-Intermediate Level (Limassol, Cyprus)
• 2010 - Currency and cash transactions in the bank (IBD ARB (Association of Russian Banks) TRAINING CENTER)
• 1998-2003 — North-Ossetian State University/ Faculty of Economics and Management (Vladikavkaz, Russia)